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OMG Customers Whut?
Nov. 7th, 2010 09:41 pmI am in a part of the world where we have a 'time change' twice a year. We turn the clocks back one hour in the fall and ahead one hour in the spring. (Do they do this anywhere outside of North America?)
Anyhoo, five minutes before we are supposed to open our store, there is a banging on the front door. I check the time, and since it's only 5 min early, I decide to let the man in.
Man: Were you people even going to bother opening up today?
Me: Yes. We actually don't open until noon.
Man: I know, but it's already 1pm.
Me: Actually, last night was the time change and-
Man: (interrupting) I KNOW! AND NOW IT'S 1PM!
Me: *points at clock* It is almost noon.
Man: If that's going to be your attitude, then I"m going to take my business somewhere else.
Me and the other employees look at each other and start laughing.
Me: OKAY! :D
The customer then proceeded to stomp out. I can only imagine how stupid he felt when he realized he was wrong.
As a small business, I can't really afford to lose customers over stupid things like this, but ... aside from creating an alternate universe, I'm not sure how this conversation could have had a different ending.
Anyhoo, five minutes before we are supposed to open our store, there is a banging on the front door. I check the time, and since it's only 5 min early, I decide to let the man in.
Man: Were you people even going to bother opening up today?
Me: Yes. We actually don't open until noon.
Man: I know, but it's already 1pm.
Me: Actually, last night was the time change and-
Man: (interrupting) I KNOW! AND NOW IT'S 1PM!
Me: *points at clock* It is almost noon.
Man: If that's going to be your attitude, then I"m going to take my business somewhere else.
Me and the other employees look at each other and start laughing.
Me: OKAY! :D
The customer then proceeded to stomp out. I can only imagine how stupid he felt when he realized he was wrong.
As a small business, I can't really afford to lose customers over stupid things like this, but ... aside from creating an alternate universe, I'm not sure how this conversation could have had a different ending.
